We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you receive or about any invoice, please contact David Parry so that we can do our best to resolve the problem. We have eight weeks to consider your complaint.
If we are unable to resolve your complaint, you may be able to have it independently looked at by the Legal Ombudsman.
The Legal Ombudsman deals with complaints by consumers and micro-enterprises (being defined as businesses who employ fewer than 10 people and whose annual turnover does not exceed €2 million). This means some clients may not have the right to complain to the Legal Ombudsman, e.g. many businesses, charities or clubs with an annual net income of more than £1 million and trustees of trusts with an asset value of more than £1 million. This does not prevent you from making a complaint directly to us about the service you have received or about any invoice you have received.
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the occurrence of the act or omission about which you are complaining (or, if outside of this period, within three years of when you should reasonably have been aware of it).
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for matters such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other protected characteristic. You can raise your concerns with the SRA at http://www.sra.org.uk/consumers/problems/report-solicitor.page.