Place your trust in employment lawyer David Parry
If you would like to make a formal complaint, then you can read my full complaints procedure set out in my terms of business that are provided to all clients at the outset of a matter – a further copy is available on request. Making a complaint will not affect how I handle your matter.
What to do if I cannot resolve your complaint
The Legal Ombudsman may be able to help you if I am unable to resolve your complaint myself. They will look at your complaint independently and it will not affect how I handle your matter.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Phone: 0300 555 0333 between 9:00am and 5:00pm
Post: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
What to do if you are unhappy with my behaviour
The Solicitors Regulation Authority can help if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other protected characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.